Effective Date: August 28, 2026
At Elevation Designs, we want you to be satisfied with your purchase. Our refund and returns policy lasts 30 days from the date your order is delivered or, for in-store purchases, from the date of purchase.
If 30 days have passed, we may not be able to offer a refund or exchange.
Overview
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition in which you received it
- Free from stains, makeup, perfume, alterations, washing, or other signs of use
- Returned with its original tags and labels attached
- Returned in its original packaging where applicable
- Accompanied by a receipt, order number, or other valid proof of purchase
Please contact Elevation Designs before sending any item back to arrange your return.
Non-Returnable Items
Certain products may not be eligible for return or refund, including:
- Gift cards
- Items marked as final sale or non-returnable
- Sale or clearance items, unless otherwise stated
- Custom-made, personalized, or bespoke items
- Made-to-measure garments
- Items that have been altered at the customer’s request
- Items that have been worn, washed, damaged, stained, or otherwise used
- Certain intimate, personal, or hygiene-related accessories where applicable
Bridal, Custom & Special-Order Items
Bridal gowns, custom garments, personalized items, made-to-measure pieces, and specially ordered products may be subject to different return and cancellation conditions.
Because these items may be specially prepared, ordered, altered, or made for an individual customer, they may not be eligible for a return or refund.
Any applicable conditions will be communicated to the customer before or at the time of purchase.
Partial Refunds
In certain situations, only a partial refund may be granted. This may include:
- Items showing signs of wear or use
- Items returned without their original tags or packaging
- Items that have been altered, washed, stained, damaged, or otherwise changed after purchase
- Items returned with missing parts or accessories
- Items damaged for reasons not attributable to Elevation Designs
- Items returned more than 30 days after delivery or purchase
- Items that do not meet the return requirements outlined in this policy
The final refund amount, if any, will be determined after the returned item has been inspected.
Refunds
Once your return has been received and inspected, we will notify you by email or other available contact method that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If your return is approved, the refund will be processed using the original payment method where possible.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Late or Missing Refunds
If you have not received your refund after it has been approved and processed, first check your bank account or payment account again.
You may also wish to contact your bank or payment provider, as there may be additional processing time before the refund appears.
If you have completed these steps and still have not received your refund, please contact Elevation Designs using the contact information available on our website.
Sale Items
Unless otherwise stated, sale, clearance, promotional, and discounted items are final sale and are not eligible for refunds or exchanges.
Any special return conditions for promotional items will be clearly communicated at the time of purchase.
Exchanges
We accept exchanges for eligible items, subject to availability.
If you receive an item that is defective, damaged, incorrect, or otherwise has an issue attributable to Elevation Designs, please contact us as soon as possible.
For an exchange, the item must meet the same condition requirements as a return unless the exchange is being requested because the item was defective or damaged when received.
Please contact Elevation Designs before sending an item back so that we can provide the appropriate return instructions.
Gifts
If an eligible item was purchased as a gift and shipped directly to you, we may provide store credit for the value of the returned item where applicable.
If the gift was purchased by another customer and shipped to the purchaser first, any approved refund will generally be issued to the original purchaser and original payment method.
In-Store Returns
Items purchased at an Elevation Designs physical store may be returned or exchanged in accordance with the same applicable eligibility requirements and any conditions communicated at the time of purchase.
Please bring your receipt or other valid proof of purchase when visiting the store for a return or exchange.
Shipping Returns
For online purchases, please contact Elevation Designs before returning your product so we can provide the appropriate return instructions and address.
Unless the item is defective, damaged, incorrect, or the return is otherwise due to an error on our part, you are responsible for the cost of returning the item.
Original shipping and delivery charges are generally non-refundable.
If a return is approved due to an error made by Elevation Designs or an item being defective or damaged upon receipt, we will provide appropriate instructions regarding return shipping.
We recommend using a trackable shipping service when returning higher-value items. Elevation Designs cannot guarantee receipt of items that are returned without tracking or proof of delivery.
Processing Time
Once we receive your returned item, please allow reasonable time for inspection and processing.
After a refund is approved and processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Need Help?
If you have questions about refunds, returns, exchanges, or the status of a return, please contact Elevation Designs through the contact information provided on:
We will be happy to assist you with your return or exchange request.
